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2011 Pathways to Greatness Award: Deerfield Episcopal Retirement Community

CHARLOTTE, NORTH CAROLINA—October 17, 2011—LarsonAllen LLP (http://www.larsonallen.com ) and LeadingAge (http://www.leadingage.org/) are proud to announce Deerfield Episcopal Retirement Community, Inc. (Deerfield), of Asheville, North Carolina, as the 2011 Pathways to Greatness award recipient. 

Deerfield was selected by an industry steering committee panel based upon the five key attributes of a successful aging-services organization: leadership, superior performance, distinctive impact, best practices and innovation, and the ability to inspire public trust and confidence. While many applicants impressed the judging panel in a few of the five “greatness” areas, Deerfield demonstrated commitment to all five principles of the program.
 
“In my mind, Deerfield’s success really starts with a clear understanding of their mission,” says Mario Mckenzie, a health care principal with LarsonAllen. “The organization responds proactively to the needs of its various stakeholders—always with an eye on how its efforts can improve the lives of the Deerfield residents.”
 
To learn more, download 2011 Pathways to Greatness Whitepaper

Congratulations to Linda Mechling, Deerfield’s Director of Health and Wellness on receiving the 2011 Administrator of the Year award from the North Carolina Activity Professionals Association (NCAPA). 

NCAPA is a not-for-profit organization of activity professionals whose purpose is to expand and improve the quality of care in the programs for the seniors its members serve.  NCAPA provides a vehicle to better interaction and communication between activity professionals, regulatory agencies and other health care professional groups.  NCAPA promotes and provides appropriate educational opportunities to meet the needs of the people it serves and keeps its members aware of legislation affecting the activity profession.

Mrs. Mechling joined Deerfield’s staff in 2004.  She is responsible for resident Health Care at all three levels.  She is a Registered Nurse and a Licensed Nursing Home Administrator in the state of North Carolina.  Prior to joining Deerfield, she was the Unit Manager at Greentree Ridge.  She also worked in long-term care as Director of Nursing in Spartanburg, South Carolina.  Mrs. Mechling’s background also includes home healthcare and quality improvement.  In addition, she has worked in women’s health, neonatal life support, and care for post-op surgeries.

When I close my eyes and think of the word "priest" what I see in my mind's eye is the figure of The Rev. John Tuton, for whom this new residence is named. He was, simply, the finest priest I ever knew.

Deerfield's roots go back to 1953, and to a time when he Episcopal Diocese of Western North Carolina was struggling to survive. The financial picture was dismal. It was not a god time to start a new venture. Nonetheless, John Tuton, them Chairman of the Department of Christian Social Concerns, spoke forcefully at the 1954 diocesan convention about the need for a retirement home in the diocese. Jack believed that if we were to be true to our faith, we must face these difficult times with bold measures.

Mr. Charles Timson, a friend of Bishop henry, was present at that convention and he was impressed with Mr. Tuton's presentation, and he offered his summer home, which he had named "Deerfield,"  as the starting place for the new venture. And so  the community began, with four women and a housekeeper who lived together in the house which is now part of the chapel.

In the months and years that followed, Jack labored tirelessly to build up this community, giving Deerfield the full force of his reputation and leadership. Our debt to him cannot be overstated, for if it were not for his leadership in the mid 1950's we would not be gathered here today.

If Jack Tuton were here with us now, he would be humbled by this dedication, and would surely want us to name this building after someone else. But he would be so proud–and thrilled–to know that this community, acting in faith, undertook a 72 million dollar building and renovation program to expand the mission and ministry of Deerfield, thus providing hundreds of jobs in the middle of the worst national recession since the Great Depression. He would draw his greatest satisfaction from knowing that this community did  the best of things in the worst of times.

Now it is my honor to present Mrs. Ernestine Tuton – Jack's widow, his wife, his companion, his soul mate, and the wind beneath his wings – to cut the ribbon and open this new residence.

Future Tuton Hall resident, Suzanne Vermilye, shares her excitement about her upcoming move to her new apartment...

My husband and I are both from New Jersey and went to college in New England, but we have lived in the South since 1971 and on Hilton Head Island since 1996. Four years ago we began thinking about the future. There are three Continuing Care Retirement Communities on Hilton Head, and we became familiar with the concept through friends in each of these. Our interest was piqued, but we wanted to make sure.

We decided we wanted to stay in the southeast, and for the next year we took jaunts throughout the region, visiting CCRCs that looked attractive from their literature and websites. At some point we sat down and realized we had visited and/or accumulated written material on 27 CCRCs in South Carolina, Georgia, Tennessee, Alabama, Virginia, and North Carolina. Throughout we became increasingly convinced that the CCRC concept was right for us. At the same time we were struck by the range of administrative and financial options in the industry.

Also during this period Deerfield began to stand out. We liked its location in the North Carolina Mountains, the property is beautiful, the residential facilities are attractive, the medical facilities are impressive, the staff is friendly and professional and the residents are consistently active, outgoing and friendly. By 2006, Deerfield was clearly our #1 choice, and there was no second. There was however a waiting, list and we were number 224. We figured we would be in our late 200s by the time we could get in. But our worry turned to excitement when it was announced that Deerfield’s plans for expansion were approved and that a new building with 83 additional apartments would be started with occupancy planned before the end of 2010.

The marketing people were encouraging, but we held our breath until marketing called to say an apartment meeting our specs was available. There was rejoicing that evening. Once we received our “official floor plan” I’ve been busy deciding what furniture to take to Deerfield. Given Deerfield’s affiliation with the Episcopal church, I was sure that snows would be light for the first year and that it would rain only on weekends, at least until the building was closed in and work would not be interrupted. Deerfield installed a webcam on Timson Hall pointed toward the Tuton Hall construction site to monitor progress. I’ve loved looking at the webcam, almost daily, and I’ve saved many of the webcam photographs in a folder on my laptop. These are now used by Windows as a slide show for my screen saver.

Despite the five hour drive from Hilton Head, we have attended several of the seminars and social events for our Class of 2010. These have been excellent, and we have enjoyed meeting our “classmates.” It is going to be fun being part of such a young and lively group. Each visit makes us more excited about moving to Deerfield, and I am sure this excitement has been conveyed directly to the construction site resulting in adherence to the original timeline for the project.

Given the housing market, we originally asked for an October move-in date because we anticipated a slow sale of our house on Hilton Head. We finally listed it in February and it sold in a week for a little less than the list price. In addition our buyers have agreed to let us lease back the house until we move to Deerfield. With that transaction behind us, we naturally turned around and badgered marketing to give us an early move-in date. This they did.

Truly, it has been delightful to be greeted so warmly and enthusiastically by everyone we have met and worked with each time we have returned to Deerfield. We are certainly looking forward with excitement to this next chapter in our lives with the class of 2010 as well as with the current residents. We can hardly wait to get to know you, Class of 2010, as we all move in over the summer of 2010, our summer!

The current expansion of the Deerfield Community is the culmination of an exhaustive study of the present and future needs of our residents.  The addition of our new St. Giles Health Care Chapel is one essential part of that much larger picture.

The Health Care Chapel is an answer to many needs long experienced by residents and staff in Deerfield’s Assisted Living and Skilled Nursing facility. It is used for worship as well as for many other purposes.

Religious services are offered twice weekly.  Many other diverse social, cultural, and life-enrichment activities are offered daily in Health Care Chapel as well.  The new chapel is located next to the new Activities room, and is connected to it by a short corridor. These two areas are designed to be used together as needed.

A private Meditation Room designed as an attractive parlor also adjoins the chapel and is used for small gatherings, care planning meetings with residents and staff, and as private family room as well as for meditation and prayer circle meetings.

Our past experience over the years has taught us something remarkable about people with Alzheimer’s disease and other forms of dementia:  the spiritually-receptive parts of the mind are the last to fail.  Our experience is supported by current medical and social research.  People who have forgotten nearly everything else are often still able to sing favorite hymns, recite prayers and respond to familiar parts of the liturgy.  As the cognitive capacities of the brain diminish, people remain attuned to their spiritual feelings and religious memories.

Churches, synagogues, and temples are special places.  They evoke feelings of peace, well-being and sanctuary.  Therefore to have the corporate "life" of the community located in a sacred space -- a place of "sanctuary" -- will have a very positive effect on the quality of our residents’ final years.  The Health Care Chapel is not used only for worship, but is the setting for all types of activities and programs. We're aware that this is a new concept, one with great potential to reshape the way health care professionals think about the nature of “community.”

The generosity of the Deerfield residents and the guiding spirit of our one-time Director of Finance, Danny Boone, have made scholarships possible for our dedicated employees who wish to further their careers. Danny’s widow, Melonie, gathered recently with the recipients of the over $10,000 in funds.

Congratulations to staff members who are working hard on advancing their careers while pulling their full-time hours at Deerfield. Their gratitude goes out to the residents who support those efforts, and to Melonie, who keeps Danny’s spirit and vision alive through her guidance of this program. There is no better demonstration of the Deerfield way.

Once again, the employees of Deerfield have provided their support and care for the children of Eliada Home. Judy Woodard and Shirley Burnette wanted to do something to help the children of Eliada. Judy made a phone call to see if there was an opportunity for the staff to do something special. Perfect timing, one of the cottages was in the renovation process and needed new household items to welcome a new home for children ages 6 to 12 years. They posted the needs in the employee break room and over 20 Deerfield staff, as well as the U.S. Food Services Company, participated in purchasing the items. “It was overwhelming and so generous of the Deerfield employees. They purchased everything on our list,” said Carolyn Ashworth, Grants and Communication Director with Eliada Home. This was not the first opportunity that the employees have stepped in to help. Angie Littke and Linda Mechling, Directors of Nursing and Health Care, spearheaded the Deerfield employees to furnish a cottage that was the first to open for children 6 to 12 years of age in December of 2008. They provided everything to make this a real home for the children. Not only have the employees given material gifts to the children, but have been great volunteers for Eliada. Several employees volunteered their time to help with the first ever Eliada Castle in the Corn Maze last fall.

 

December '09 brings a winter storm to Asheville

By now you have probably heard all about the East Coast snow storm that turned this part of the country white, snarled traffic and left thousands without power. That weather event dropped over a foot of snow on Deerfield, where most of it still blankets the ground, ensuring a “white Christmas.”

We thought you might be interested in some of the “snow stories” from our residents who rode out the storm in the warmth and safety of their homes here at Deerfield. They are stories of residents helping residents, management staff who slept over in guest rooms to help with kitchen prep work, and even the CEO delivering meals on wheels to some of the cottagers in drifts up to two feet.

Read on, and we think you’ll understand what we mean when we say at Deerfield we truly do take care of you.

The Snowstorm of 2009 at Deerfield

I've always known how much I love living at Deerfield.  The snow storm of 2009 brought this home to me even more!  It was truly amazing to watch how the staff and residents worked together to make living here a beautiful dream instead of what could have been a nightmare!

While the rest of the city was almost completely shut down, Deerfield never missed a beat to keep all of us warm, cozy, well fed and completely comfortable.  The limited staff was here to serve all our needs and beyond.  You would never have known many staff were unable to get to work on the slippery and black iced streets.  Everything continued in its' usual efficient manner.  We saw staff members in rather unusual roles. Our CEO was cheerfully serving us as he worked behind the counter in the Bistro.  For those who couldn't make it to daily meals, because their driveways were blocked with snow, dinners were delivered to them... warm and ready to eat!

How wonderful it was to see how the residents offered their help. They cheerfully took on roles usually performed by staff.  The Bistro was buzzing with residents serving residents. One resident was checking us in for dining.  Many others were busy as servers. I was given a quick lesson in all the various duties our dining room servers perform on a daily basis.  I took on some of these duties myself trying to be as pleasant as we always see our servers!  It certainly made me realize how hard they work, how many tasks they get done, and how lucky we are to have the best of the best here at Deerfield.

Watching the soft falling snow and this winter wonderland develop was a feeling of joy and peace.  As I knew I was being well taken care of, I could relax and enjoy this beautiful snowy dream.   Again, I can say we were all kept warm, cozy, well fed and completely comfortable!  I attribute this wonderful luxury to living at Deerfield, and for this I count my blessings daily!

Renée Latty

Let It Snow! Let it Snow! Let it Snow!

The view out our windows at Deerfield was magical during the giant snowstorm this past weekend: snow kept  falling everywhere, on every branch, as well as on the ground, and birds fluttered around our feeder. My husband and I felt mercifully safe tucked inside, where it was warm. Night and day Deerfield maintenance crews plowed to open and widen our roads and salt pathways, making sure emergency vehicles could get in and out if need be, and residents would be safe. There were calls to reassure us that food would be provided to those of us living in cottages and clusters, away from the main buildings, if we needed it, and even the CEO came up the walk to bring Sunday dinner to neighbors who had not stored up as much food as we had.  Right at the height of the snow, I had to have an important prescription filled. A nurse offered to go to the drug store for it, and then Nancy, our devoted weekend security guard, offered to clear snow from our car, then started it, and turned it around, headed out, so I could get the medicine myself. A long experienced snow driver, I was grateful for that solution and even could get bread and milk besides. People in all departments made an effort  to come to work and were kind, patient, and full of smiles, even though they had to risk terrible driving conditions to get here. Those who work at Deerfield are always dear to us, but an emergency situation was when they really stepped up to help. Their kindness and willingness to go way beyond an "extra mile" were surely a Christmas blessing this year. Gratefully, Elizabeth Hubbell

Below is an email from the Hubbell's son:

Dear Mom,

I hope you enjoyed being snowbound. I'm very glad that you and Dad have good general health and have been able to make rational choices about your future. You've created a safe situation for yourselves where you can be in control even in the event of contingencies like a major snowstorm. That's a real gift to yourselves, obviously, but also to Rick and me who don't have to worry about "what to do about mom and dad." You've made the hard choices about your destiny, and we can follow your wishes.

Love,

Drew

Let It Snow, Let It Snow, Let It Snow

When the weather outside was frightful, living at Deerfield was delightful - no snow to shovel, no loss of power or heat - and lots of friends close by to share blizzard stories with and enjoy hot, delicious meals served to us by our great top execs who pitched in for dining staff who were snowbound.  If I had still been living in my condo on the hill in North Asheville, I wouldn't have had any electricity for over a day, and probably wouldn't have been able to navigate the roads to get to the store for milk and bread.  Living at Deerfield is always special, but during this past snow emergency, I enjoyed the security and extra care which truly defines this exceptional retirement community.

Jean Hoefner, Deerfield Resident since 2006

It’s easy to be lulled into taking for granted the  care one receives at Deerfield. So it is good at times to have an unexpected event like the foot of snow that fell before Christmas. Probably the biggest storm in fifteen years. While we were warmly tucked in, the landscaping workers were clearing and salting roads and parking lots until midnight. The next morning we met staffers who stayed over night on cots to man the switchboards and work in healthcare. While some of the residents could chip in at mealtime, it was amazing to see how many of the bistro crew had struggled. The CEO and CFO were working in the kitchen and delivering meals to shut ins in their cottages. Others were shoveling more snow. In some ways it was a grand experience providing endless anecdotes and laughs. But it wouldn’t have been that way without the dedication of those who look out for all us residents………………….The Heisers

The following is from one of our residents, Libby Hubbell.

It’s been a year now since my husband, John, and I moved into Deerfield, a Life Care retirement community, and we are delighted to be here. I am thinking of all those friends who are astonished we would do this. One said, I’d feel like I was being “fitted for my coffin” to apply there. Another said, “I couldn’t stand being around all those old people. I need young neighbors.” Another groaned, “It’s so expensive.” Yet another said, “I’m just not ready for a nursing home.”

All right, one by one, let’s look at those objections, working back from the last comment. “I’m just not ready for a nursing home.” Deerfield is not a “nursing home.” There are such places for people who are truly helpless in their old age, and Deerfield has a skilled care unit for those who do need nurses round-the-clock.  Most of the people here, though, remain very independent, as John and I do. We come and go as we please, as much as we ever did; in fact, we still have a car and use it. Meanwhile, I am glad we seldom drive in it at night, and at Deerfield we have fine alternate options for transportation: by day we use our golf cart around campus, and that is fun and uses no gasoline; at night we can take the Deerfield bus to Symphony concerts, no longer worrying about parking or driving home late at night. Meanwhile, although we do not have the confinement of being under a nurse’s care, we do have 24 hour security and nurse call if we have an emergency. That is a comfort just to know we could call for help if we need it.  Once, after I had been in the hospital, the Deerfield Independent Living nurse came by, unbidden, to check on me and to remind me to keep my call-button pendant nearby when John went out for any reason. That was wise advice.

Second comment: “It’s so expensive.” Yes, there is cost involved, and we need to keep considering how to adjust to that, especially as costs increase year by year.  Of course costs outside Deerfield increase, too, so this is not the only place. Furthermore, there are savings as a result of being here. For one, big thing, we no longer pay property taxes. We also do not have separate bills for heat, electricity, gas, water, or trash collection. We also do not pay separate bills for landscaping, household repairs, or even housekeeping. Better yet, we no longer have to wait for repairmen to come when they can get around to us. We just call in our requests and go about our business because very trustworthy repairmen and housekeepers have keys to our dwelling, come to do what needs doing, and lock up afterwards, leaving a note to say they’ve been there. While they work, we can be away doing anything, including swimming in the beautiful pools, exercising in the big gym, painting in the studio, reading in the library, you name it-- and those are all just part of living here: no country club membership fees, even for water aerobics classes or the monthly dance parties. 

Moreover, as grocery prices increase, we need less at the grocery store now because food is included in our living here, one meal a day, however we wish to get it. We can go for noonday dinner 12-2 pm, or evening dinner 5-7 pm, or take home a basket with food during any of those hours. When one of us is not feeling well, the basket is a help, but it can be at other times, too. Once I came with a basket on a Sunday and, seeing me tote it, friends asked if John was not well. He was fine; he just wanted to watch every minute of a football game.  Sometimes, too, I bring some parts of a meal home and rearrange them as we prefer, perhaps with different vegetables, or using salad as a main course and saving fruit for breakfast the next day. Whether we eat at the dining room or at home, we always like the fresh salad bar and fresh fruit that are everyday options. Now, unlike friends who are relieved to give up cooking,  I had wondered if I might feel hemmed in by “institutional food.” That has not been a problem because of the flexibility we have; sometimes it is nice to go to the dining room, usually at midday for us, and sometimes to bring things home. What is best is that we can decide at the last moment what we want to do.

Now how about the complaint, “I couldn’t stand being around all those old people. I need young neighbors.”  Well, first off, there are some delightful “old people” here, young in spirit, really good neighbors, and, anyway, I have had old-people friends all my life. I appreciate their perspective.  Meanwhile, we do see young people all the time, sometimes visitors here, surely staff, and since we go to church and church midweek events, such as choir, we are constantly in contact with people of all ages. On top of that, I definitely appreciate my quiet, courteous neighbors. Having had some teenage neighbors with blasting boomboxes in suburbia, I know what a young neighborhood can be like.

Now, as for “being fitted for a coffin,” that is hardly my day by day experience here. Life is full of so many activities, John and I have to be very selective about what we can take on. I very much like the fact neighbors participate in committees that plan activities and keep up-to-date on what is going on in the neighborhood. For example, John serves on a committee that is concerned about landscaping to keep the beautiful grounds healthy and  well-tended. I serve on a committee that oversees a fund to give employees a gift check each Christmas. Mercifully, no tipping is allowed at Deerfield, so residents need not feel guilty about trying to figure out how to tip the many people who serve us so carefully and cheerfully. Instead, it is possible to contribute to a fund that once a year is divided among the employees according to the hours they have worked. In other words, if someone begins work here in October, his/her check is smaller than that of one who has been here all year, and the employees know and appreciate that. They also tend to work here for years, a tribute to this place in an era when employees, especially the young, tend to move from one job to the other.

Finally, whether we are children, young adults, or oldsters, there is always the fact we are mortal. Yes, too, as we get older, the odds of a final farewell increase. In that case, one of the things that reassures John and me is the lovely Memorial Garden at Deerfield, where we know someday our ashes can be buried, nearby for the one who is left behind to walk to visit. We hope that day will be long in the future, but we have a quiet assurance about when it does come. Until then, we are living a life we very much enjoy and know that, no matter where our children may move from one place to another, they can know we are safe and come visit when they can. Those visits are a delight, and I smile every time I cross the little footbridge to our front porch. Our granddaughter Rebekah at the age of nine skipped across it, and said, “This is the Bridge of Happiness!” Yes, it is!

Elizabeth Hubbell